Integrated Help Desk

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Description

Self Hosted Support Ticket Help Desk

Self hosted WordPress plugin.

Receives support issues and creates tickets via email or create them manually yourself.

Uses Infusionsoft templates to send notifications of tickets created, more info needed and any templates you want to add in.

Assign tickets between agents.

Unlimited agents not dependent on your Infusionsoft users but does sync with all your users for agents.

Communicate back and forth with your clients all recorded in order in one spot.

Communicate private between agents.

Add tags, follow up sequences or actions sets right from the ticket interface. Closed tickets are recorded in your Infusionsoft app contact record. Been in private BETA for a year and now successfully running on multiple sites.

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Recent Reviews

Karen Hunt
11/8/2012

5

I love Helpdesk! So easy to use and the developers are attentive to our needs and tweak making this work perfectly for us :)
Forrest Walden
10/15/2012

5

Jim nailed it on the head and I could not agree more. Great work Matt!
Forrest Walden
10/15/2012

5

As the Ultimate Marketer of the year we have had the chance to meet tons of great Infusionsoft users and vendors on our 7 city success tour. I have known Matt and his team for almost a year now through an exclusive mastermind group and they are cutting edge Infusionsoft users. This is an amazing product and it is being used in Matt's own business where it was developed and refined. The Infusionsoft community is fortunate to have access to it.

Features

Integrated Help Desk

Self hosted WordPress plugin. Receives support issues and creates tickets via email or create them manually yourself. Uses Infusionsoft templates to send notifications of tickets created, more info needed and any templates you want to add in. Assign tickets between agents. Unlimited agents not dependent on your Infusionsoft users but does sync with all your users for agents. Communicate back and forth with your clients all recorded in order in one spot. Communicate private between agents. Add tags, follow up sequences or actions sets right from the ticket interface. Closed tickets are recorded in your Infusionsoft app contact record. Been in private BETA for a year and now successfully running on multiple sites.

Reviews

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Karen Hunt
11/8/2012

5

I love Helpdesk! So easy to use and the developers are attentive to our needs and tweak making this work perfectly for us :)
Forrest Walden
10/15/2012

5

Jim nailed it on the head and I could not agree more. Great work Matt!
Forrest Walden
10/15/2012

5

As the Ultimate Marketer of the year we have had the chance to meet tons of great Infusionsoft users and vendors on our 7 city success tour. I have known Matt and his team for almost a year now through an exclusive mastermind group and they are cutting edge Infusionsoft users. This is an amazing product and it is being used in Matt's own business where it was developed and refined. The Infusionsoft community is fortunate to have access to it.
Jim Cavale
10/14/2012

5

As the 2012 Ultimate Marketers of the Year, my partner Forrest Walden and I have had the pleasure of meeting some of the top Infusionsoft users and discuss their strategies in honing the app to reach heights most would consider unimaginable.
At the forefront of these users, are plugins like this one that Matt Prados and his team have developed to further streamline the customer experience, for those who are using Infusionsoft to do so.
Creating something like this is not easy. It takes time, talent and an overall knowledge for the market that only a guy like Matt and his team could have the ability to pull together.
Amazing job guys!
Skye Logan
10/14/2012

5

Nice app from a sharp business guy with good insight into what makes life easier, yet makes money.
Ryan Chapman
10/9/2012

5

If you offer customer support, this is an awesome plugin for managing support tickets! What I love most is this plugin is self hosted so I'm not at the mercy of anyone else for essential customer support functions. The developers appear to have handled large volumes of support requests based on how well it's designed.
Larry Berg
10/5/2012

5

We have been piloting Integrated Help Desk for the last six months and find that this product has created a customer service program that is seamless. If your looking to make life easier this is the product!!!! The best feature of this product is how it automatically creates quality control on your customer service.
Aaron Davidsson
10/5/2012

5

If you want an easy way to handle your customer service, this is IT! It's worth every penny! Works great integrating with Infusionsoft, as the name suggests. Matt and his developer give GREAT customer support and are constantly improving the product. Quite an improvement over FuseDesk because it can handle HTML emails in and out, it's hosted and fully customizable, and it allows unlimited users, among other reasons. Love it.
Myles Binford
10/5/2012

5

Integrated Help Desk is a must get! Matt and team have developed a sorely needed product to get you going. If you are new to Infusionsoft or a Pro this is will ensure your marketing success.
Nicholas Grant
10/5/2012

5

Matt Prados has developed another incredible add-on for Infusionsoft. Integrated Help Desk was created by a group of guys who know and understand what customer service should look and feel like. Its like ZenDesk but on steroids and the best part is it integrated with Infusionsft. This is worth your investment.

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Integrated Help Desk

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