Self hosted WordPress plugin.
Receives support issues and creates tickets via email or create them manually yourself.
Uses Infusionsoft templates to send notifications of tickets created, more info needed and any templates you want to add in.
Assign tickets between agents.
Unlimited agents not dependent on your Infusionsoft users but does sync with all your users for agents.
Communicate back and forth with your clients all recorded in order in one spot.
Communicate private between agents.
Add tags, follow up sequences or actions sets right from the ticket interface. Closed tickets are recorded in your Infusionsoft app contact record. Been in private BETA for a year and now successfully running on multiple sites.